Standard Refund Policy
This Refund Policy for the product purchased from kedaionline2u.com website.
“Date of the transaction,” for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by kedaionline2u.com through kedaionline2u.com website and in accordance with the terms and conditions of the applicable product.
You may cancel a product at any time, but a refund will only be issued if cancellation is requested within the refund timeframe specified for the applicable product, if available at all.
You may request a refund within 30 days from the date of transaction ONLY IF you have not yet activated the product.
Get Started Service
If a Get Started Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).
Purchased Product w/ Free Domain
In the event any purchased product includes a free domain name, if you cancel the purchased product, the list price for the domain name will be deducted from the refund amount (the list price is the price of the domain name listed on kedaionline2u.com
Trustee fees are refundable if the domain was not successfully registered. Trustee fees, however, are non-refundable upon renewal.
If an Expert Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).
Professional Web Design Services
Web Services: 30% cancelation fee when in progress, non-refundable once complete.
Logo Design: 40% cancelation fee when in progress, non-refundable once Artwork Delivered.
If you think you are eligible for a refund, you can submit a helpdesk ticket here. You must include the following information in your request:
■ Why you are asking for a refund;
■ Transaction identifying information (e.g. account username, support pin, transaction number, domain name, date of purchase); and
■ Any additional information the Customer Service team asks for in order to process your refund request.
PRODUCTS NOT ELIGIBLE FOR REFUNDS
■ Auctions Memberships
■ Configuration Add-Ons
■ Premium Domain Names
■ Transfers (if successful)
■ Appraisals (Express and Certified Appraisals are non-refundable if the customer already applied the credit).
kedaionline2u.com reserves the rights to do any changes/updates under Refund policy contents without giving prior notice to the customers. Do keep track on the Refund Policy page on our website.